FAAN Resolves Bolt Operational Issues, Service Resumes At Airports

The Federal Airports Authority of Nigeria (FAAN) has announced the resolution of operational issues affecting Bolt services at FAAN-managed airports, assuring passengers that the e-hailing platform will commence its services immediately.

In a press release dated August 27, 2026, and signed by the Director, Public Affairs and Consumer Protection, Henry Agbebire, FAAN appreciated the travelling public for its patience and understanding during the recent period of inconvenience caused by the interruption of e-hailing services at airports under its management.

The Authority explained that, for nearly a decade, it had been working to address challenges arising from passenger solicitation and touting, unregulated operations, random pick-ups, as well as associated safety, security and accountability concerns.

According to FAAN, some of these challenges involved drivers operating across more than one platform, making it necessary for the Authority to strengthen the management and visibility of commercial transportation within the airport environment.

FAAN said it was in response to these concerns that it introduced ACHRAMS (Airport Car Hire Rank Management System), designed to bring greater structure, visibility and accountability to the operations of authorised airport car-hire services.

The Authority clarified that ACHRAMS is not an e-hailing application and does not compete with Bolt or any other mobility platform. Its function is limited to the management of airport car-hire ranks and the authorised operations associated with them.

FAAN also stressed that it supports healthy competition and does not seek to create or promote a monopoly in airport transportation.

On concerns over airport taxi fares during the period of the disruption, the Authority explained that the rates were not newly imposed by FAAN or created by ACHRAMS.

FAAN said airport taxi fares had existed independently of the application and that the rates themselves were not substantially different from those previously applicable.

However, the introduction of ACHRAMS made airport taxi rates more readily apparent to passengers. FAAN acknowledged that comparing those rates with the lower fares passengers had become accustomed to through e-hailing platforms understandably heightened public concern.

The Authority said it was aware of and deeply appreciated the concerns expressed by passengers over the increased cost and inconvenience experienced during the temporary interruption of e-hailing services.

“We sincerely apologise for the difficulties this caused our passengers,” FAAN said.

The Authority explained that while its actions were driven by regulatory, safety and security considerations, it recognised the significance of the inconvenience caused to passengers.

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“We have listened, reflected and made the necessary adjustments,” FAAN stated.

FAAN is therefore pleased to announce that, following constructive engagements, Bolt will commence its services at FAAN-managed airports immediately.

According to the Authority, the resolution demonstrates that it is possible to protect the integrity and security of the airport environment while preserving the convenience and freedom of choice that e-hailing services provide to passengers.

FAAN added that it remains engaged with other e-hailing operators and is confident that the outstanding discussions will be concluded in the coming days.

The Authority reiterated that passengers remain free to choose from available transportation options, provided the service they choose operates within a safe, secure, orderly and accountable airport environment.

FAAN thanked the travelling public for its patience and understanding and assured passengers that their convenience remains at the centre of the Authority’s decisions.